Policy, Terms, and Conditions
To enroll with GreenMark Writing, please review the following Letter of Engagement, hereafter "Letter," which outlines terms, conditions, practices, and policies.
Advising
GreenMark Writing is a service whereupon clients receive advice throughout the writing process. Services are advisory, plain and simple. It makes no promises or guarantees. It cares less about admissions than it does about writing and students growing as critical thinkers.
Preparing For Class and Meeting Progress
GreenMark coaches students to think critically about writing critically. Nothing brings greater joy than students creating writing they can be proud of. That product, however, is part of a structured process. As such, program fees include initial consultations, pre-writing work, and instructional guidance between and during sessions. With each instructional package, GreenMark sets reasonable expectations for students to achieve their goals. Students may share up to and including 650 words of writing per one hour of meeting; they must share that writing at least 24 hour in advance so that GreenMark can review the writing thoroughly for the upcoming meeting; students may not share 650 words of writing and then dedicate the in-hour time to new or other writing. Please note that for every one hour of meeting, GreenMark prepares approximately one hour in advance of the meeting; these two hours help to explain pricing. For the One-on-One Single, Standard, and Supreme packages, GreenMark supports students in developing a customized schedule, wherein students neither over-schedule nor under-utilize services. GreenMark reserves the right to discontinue services and not issue a refund if students are not in compliance with a mutually agreed upon schedule.
Student Work and Responsibilities
GreenMark is a writing service that supports students in the writing process. Of course, peers, parents, relatives, educators, and counselors can advise students on components of the writing process. However, they are discouraged from doing so. Students should work on the writing themselves to find their voice, and GreenMark coaches and supports them in their writing journey. The addition of too many voices in the writing process can (and often does) slow down the writer. Should students receive additional input from others that compromises the work done with GreenMark, it reserves the right to cancel appointments or even discontinue service absent a refund. Should parents interfere with students' writing process and general practices (i.e. make demands that alter GreenMark's service and value, require students to write "better" or "differently" or to emphasize "this" instead of "that"), GreenMark reserves the right to discontinue services and not issue a refund.
Scheduling, Rescheduling, Cancellations, and General Consultation
GreenMark asks students and parents to schedule appointments through the online reservation system. Rescheduling and cancellations are completed online as well. Should clients need to reschedule, they may access the online scheduling system or contact GreenMark via email. Clients may not cancel or change appointments less than 24 hours in advance.
Students should schedule appointments at least 24 hours in advance. If students have writing to share, they must share writing 24 in advance of the meeting. If students do not share writing 24 hours before the meeting, they risk losing this meeting time without the possibility of a refund.
Clients schedule and submit full deposit in advance. For the One-to-One Single package tutoring, a full deposit is due before meetings; for the One-on-One Standard package, a one-time payment is due before the first meeting, and clients are allotted seven meetings wherein each of those seven meetings require approximately seven additional hours of preparation from GreenMark's end ; for the One-on-One Supreme package, a one-time initial payment is due before the first meeting. Should clients need to cancel an appointment, they may do so before the scheduled appointment. If clients cancel within one day's notice, GreenMark reserves the right to charge the meeting fee if it is unable to fill that time slot. GreenMark is flexible, however, in cases of emergency (family, health, etc.); clients subject to an emergency may cancel within 24 hours, and the fee is waived. GreenMark permits one emergency cancellation per client. Students may not schedule more than once on the same day.
Should parents/guardians seek out additional questions or feedback about students' progress, writing ideas, and/or admissions results, they are granted one complimentary conference call, phone call, or extended multi-paragraph written message. This includes, but is not limited to, email and other messaging correspondences. GreenMark has established this policy because parents/guardians may sometimes impose on the writer’s experience on their behalf and because back-and-forth inquiries do take time out of GreenMark’s work. For any additional parent/guardian inquiries, GreenMark will charge the equivalent of one One-on-One Single meeting. GreenMark enforces this policy for those seeking out additional consultation (i.e. extended phone calls and email inquiries) that go beyond what is typically provided to students.
Payments
Clients pay through the online payment system. A valid credit card is necessary for payment. Meeting sessions are secured once deposits are received. Clients who do not pay in advance of a meeting risk losing their reservation, which will be made available to other clients.
If balances are not received within each service’s deadline, GreenMark will charge the balance to the credit card on file.
GreenMark does not accept prorated payments.
GreenMark will not accept Supreme package clients switching or transferring to Single or Standard packages at or beyond four meetings.
Refunds
Deposits for the One-on-One Single package are refundable if clients cancel at least 24 hours in advance. The One-on-One Standard and Supreme packages are not refundable once GreenMark meets with clients.
If clients look to cancel any services more than one month after initial purchase, GreenMark will not issue a refund.
Frequently Asked Questions
Please review the frequently asked questions on the website for additional questions and concerns often about the writing process.
Terms and Privacy
Terms and Conditions ("Terms")
Last updated: January 1, 2024
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.greenmarkwriting.com website (the "Service") operated by GreenMark Writing (“I”, "us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. Terms and Conditions for GreenMark Writing based on the T&C example from TermsFeed.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by GreenMark Writing.
GreenMark Writing has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that GreenMark Writing shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Massachusetts, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
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Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify you via phone call
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.